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 | Frequently Asked Questions |
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Questions About Installation:
Question: Where can I get more detailed information on the OS settings I need? Answer: All settings are available here. Question: Where can I get more detailed information on the program settings I need if I’m not a registered user? Answer: Use the guest login. How to connect using the guest login is described here. Information on all necessary settings is available here. Question: What’s the name of your mail server? Answer: The incoming mail server name is pop3.peterstar.net; the outgoing mail server name is relay.peterstar.net. Click here to learn the settings for sending and receiving messages. Question: May I use PeterStar’s WWW and ftp proxy server? What’s the proxy server’s name? Answer: Yes, you may. The proxy server is proxy.peterstar.net, port 3128. Click here here for information on setting up your browser to work via the proxy server. Question: When dealing with Russian sites, texts in Russian sometimes appear in the form of unreadable sequence of upper- and lower-case symbols. What can I do to read such a text? Answer: There are several Russian encoding options in the Internet. The most popular are KOI-8 and Win-1251. If your browser uses Win-1251, but the page you’ve entered is written in KOI-8, you will see an unreadable text. In Internet Explorer 3, encoding is switched by clicking with the left mouse button on the toggle figure at lower right of the explorer frame, and selecting the required encoding. In Internet Explorer 4, this is done by clicking on the relevant button on the tool bar. In Netscape 3.0, you need to select Options - Encoding - WIN-1251 or KOI8-R, then Options - Encoding - Set Default Encoding. To set Netscape 4.0 or higher, the settings will be the same, but starting with the menu item View. The procedure for setting up encoding in Netscape Messenger is available here. Question: If I get a poor connection, what can I do to prevent it being interrupted? Answer: If your line is of low quality, try experimenting with the values of your modem’s S9 and S10 registers. These registers set time parameters for locking in the carrier. In each of these registers, a value from 0 to 255 can be written, which shows the time measured in tenths of second. If the carrier on the line gets lost in a time exceeding the value of S10 (for example, due to noise or a poor contact), then communication is interrupted. If the carrier has appeared on the line, then a length of time determined by register S9 should pass prior to locking in the carrier by the modem. The default values of these registers are S9=6, S10=7. In order to fully avoid communication interruption due to losing the carrier, it is possible to write 255 in register S10 (command ATS10=255). This is a popular option, but has one nasty side effect: The modem stays on the line until being reset manually (for example, by turning off the power). We recommend the following values for these registers: S9=30, S10=80, or even S9=40, S10=100. With these values, which have been obtained for Russia experimentally, the modem will operate online satisfactorily, and at the same time will not hang up if a remote modem breaks communication. The command to set these values is ATS9=40S10=100. Besides, if your modem is a USRobotics Sportster or Courier, you can try to artificially reduce the connection speed using the commands &N and &U. The first is responsible for establishing the maximum connection speed, while the second establishes the minimal speed. For example, the command to limit the speed between 19200 and 26400 is as follows: AT&U10&N13. Question: I’ve established a connection, but programs like Netscape or Microsoft Internet Explorer say that the server or the DSN specified is not found. Answer: Most probably, you need to set your connection correctly. Go to the section Remote Access Installationand check your settings. Question: : Where can I get my e-mail address? Answer: Go to the statistics page under your data, and find Create Mailbox. Specify in the entry line the name you want to use as your mail address and press OK. The name should contain not less than three symbols and not more than 20 symbols. For example, sidorov – in this case your mailbox will be sidorov@peterstar.ru. To learn how your mail program can be configured to work with your mail address click here. Question: I’ve failed to create my own mail address. The server displays an error message. Answer: The mailbox name should be not less than three symbols and not more than 20 symbols. When creating your address, specify only the part before @. For example: sidorov, if you want the address sidorov@peterstar.ru. Вопросы по подключению:Question: How can I check the quality of connection etc.?Answer: Use the guest login. Information on connecting via the guest login is available here. Information on all necessary settings is available here. Question: In the course of authorization, I’m informed that the password entered is incorrect. Why? Answer:
Answer:You should probably turn off Program Data Compression. This can be done under Server Type in the connection settings. More detailed information about connection settings is available here. Question: I’ve connected to the Internet but can not enter other sites and servers. Why? Answer: Most probably, you entered the Internet under the guest login. If you have already registered, you should enter the system under your registered login and password. If you login under your data, please recheck carefully own program installation.
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